Account & Data Deletion

Delete In-App (Recommended Path)

Open the cabay App → Settings → Account → Delete Account, and complete identity verification as prompted. Deletion removes the account and its associated cloud data; on-device data must be cleared with a manual factory reset.

Data Retention Period

After deletion, data that must be retained by law (such as financial and compliance records) will be kept for the required period; all other data will be deleted or anonymized within a reasonable timeframe.

Request by Email

For assistance, email support@cabay.com and we will process and respond within 30 days.