Support

• How do I set up my devices?
  Open the cabay App, go to “Add Device”, and follow the on-screen steps to scan the device QR code and connect to your home Wi-Fi. The App provides step-by-step visual guidance.
• What if my device goes offline?
  First check your home network and power. If the device is still offline, press and hold the reset button to restore factory settings, then set it up again. If the issue persists, contact support@cabay.com and include your device serial number.
• How do I unbind a device?
  In the cabay App, choose “Unbind” under Device Settings. Once unbound, the device returns to factory state and locally stored personal data is erased.
• How do I delete my account and data?
  The App provides an account deletion entry under “Settings → Account”. Deleting your account removes it along with related cloud data; on-device data must be cleared with a factory reset. See Account Deletion for details.
• Which OS versions are supported?
  The cabay App supports mainstream versions of iOS and Android. The minimum supported version is as listed on the App Store / Google Play page.
• Will firmware be updated?
  Device firmware is updated continuously to fix issues and improve experience. Updates are pushed through the App — check “Device Settings → Firmware Update” to view and install them.

Warranty: cabayStation hardware comes with standard warranty coverage from the date of purchase; the exact terms are stated on the warranty card included with your order. To make a claim, send your proof of purchase to support@cabay.com.